ShoreTel today announced that it has ranked at the top of customer service, loyalty and value in a recent study by Nemertes Research. This particular study polled replies from 500 IT Professionals in US organizations, in which pros listed, ranked and weighed their top telephony providers. This community feedback was then combined with business analytic data from Nemertes Research’s PilotHouse program.
Results for this report were segmented into the “M” (less than 2500 employees) and Enterprise (+2500 employees) markets. ShoreTel came out as the overall favorite for the Enterprise segment, winning highest value in customer service and customer loyalty.
In the Nemertes Lighthouse ranking, ShoreTel was named the top provider overall for Enterprise IP Telephony, beating all other vendors included in this study, and also ranked highest in value and customer service.
"We work hard to consistently align ourselves with our customers' priorities and these top rankings confirm we are doing things right," says David Petts, senior vice president of worldwide sales at ShoreTel. "This third-party validation matches what we hear from channel partners and customers alike – that our price structure, our solutions' ease of use, and our world-class customer service make our solutions financially viable and highly attractive for companies of all sizes."
