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The following insights, while intended for nearly any customer-facing business, are tweaked just a tad to have an information technology (IT) twist for those readers running an MSP practice. Here are some of the highlights you can expect from this short learning vid from Harry Brelsford.
Discover eight ways to use the right support tools to take control of your technology practice, your MSP entity, your IT shop. Hosted by long-time IT Pro Harry Brelsford, this educational presentation speaks to channel partners, MSPs and IT Pros seeking to run their own businesses better and thus provide a better customer experience.
The eight ways include:
Live from SolarWinds EmpowerMSP 2018 in Scottsdale AZ, I want to share some left to right visibility from Day One of this annual confab.
National Happy IT Pro Day. SolarWinds MSP deftly created a business holiday that got legs – right out of the “unmarketing” philosophy. This trending event
After delivering a rousing keynote at the SolarWinds Empower conference (Scottsdale, AZ), I spent a few minutes with Robert Stephens – the founder of Geek Squad. His speech detailed his journey from bicycling computer repair guy to car-based Geek Squad to its corporate acquisition by Best Buy.
I was more interested in his final speech topic, the Internet of Things (IoT),
Bona fide community members will easily recognize our expert legal speaker, Ben Yarbrough, practicing attorney and MSP security ISV. Not only is he back and he’s reloaded his legal talking points that pertain to owning and operating an MSP business practice. If you view running a business as a stool with a few legs (e.g. HR, Sales/Marketing), then you’ll appreciate the legal matters are “one of the legs.”
When disaster strikes, you want to be ready for it. The best way to do so is to minimize the chances you’ll be hit by a crisis in the first place. But what does that mean, exactly?
A disaster comes in many forms. Maybe a rogue employee decided it would be fun to bring your IT infrastructure crashing down around your ears. Maybe a faulty piece of equipment caused a catastrophic fire. Maybe mother nature just arbitrarily decided that it hates you.
With cryptocurrency gaining prominence, have you considered accepting Bitcoin and its ilk?
By: Andrew Medal
Consumers expect businesses to provide ease of use, efficiency and seamless payment processes. That's especially pressing considering that globally, around two-thirds of the population of 52 key countries are expected to own a smartphone in 2018, as documented by Zenith Media.