MaintenanceNet said today that Schneider Electric has deployed MaintenanceNet’s Service360 Auto Quote solution to improve and streamline the way it tracks, manages and
transacts warranty extensions for end customers of their AC and DC-based back-up power products in conjunction with channel partners across North America. Through Service360, Schneider Electric is also gaining new capabilities to build self-service and partner enablement into the sales cycle to further expand business opportunities while enhancing the customer experience.MaintenanceNet will now be aggregating Schneider Electric’s data on an ongoing basis to maintain the flow of new warranty information into the Service360 cloud-based platform. With standards-based data mining and management in place, and the user-friendly interface that is the hallmark of Service360, MaintenanceNet is able to help Schneider Electric and its channel partners gain clear insight into the warranty opportunities available across their customer base.
“The depth and breadth of data mining and aggregation necessary to create an automated warranty renewal platform is a huge and time-consuming challenge for our customers, but it’s also the key to a successful outcome,” said Shayne Skaff, president of MaintenanceNet.