As president of a 15-year-old managed services and consulting firm, MJ Shoer (Pictured right) knows that the quality of service delivery is one of those “make-it or break-it” success factors.
Although he started Jenaly Technology Group in the basement of his home back in 1997, his vision of building a world-class regional IT services company was quickly realized, due in part to his focus on the accountability of his people, his processes, and his systems.
“One of the things we always need to be concerned about and focused on is maintaining our professional integrity in the quality of our service delivery,” he said in a recent interview. “So what better way to do that than to audit what we do?”
His audit tool of choice is Network Detective, and you can hear MJ talk about it in this video interview.
“The beauty about Network Detective -- in terms of what makes it great for our business -- is that it is so easy to use,” he explained. “And the amount of data that it collects over a short amount of time that you can report on is really spectacular.”
Like thousands of other IT service providers, MJ originally purchased Network Detective for the sales side of his business. The Jenaly team would run the network assessment tool on prospective client networks to quickly and professionally identify weaknesses in the network environment.
But then, it occurred to him that the network assessment solution from RapidFire Tools, had an even more important value: quality control.
“I think that Network Detective is a great tool to run on existing clients,” he noted. “So we run it . . . just to validate that everything is happening the way it’s supposed to be.
“It’s a great audit check on your RMM tools; it’s a great audit check on your automation; on updates; on the health of Active Directory; you name it.”
Network Detective is the world’s leading, non-invasive IT assessment tool. Separate modules are available for general network assessments, security assessments and MS Exchange assessments – each through a low-cost fixed annual subscription. To learn more, visit www.rapidfiretools.com.
