GridVision announced a generalized ticketing system earlier this week, which will be integrated into the GridVision portal. This is the first in a series of enhancements the company plans to roll out for its cloud-based IT Automation platform.
“We developed the GridVision platform in direct response to market demands for real-time, simple, extensible and effective automation of IT services. The feedback we have received from our user community since the launch of GridVision has been invaluable and we are pleased to provide these enhancements to empower resellers and IT managers with enterprise-grade management capabilities that will improve customer service while reducing costs and streamlining operations,” said Christian Ehrenthal, CEO and co-founder, GridVision (pictured).
With this new ticketing system, users can now create and assign tickets via a manual or automatic procedure. GridVision representatives explained that this feature was built to aid organization who are not currently using a PSA tool in their business. On the automatic ticket process side, admin and Help Desk users will receive an email once the ticket is generated, to start the resolution process quickly. These Help Desk users can see all tickets, or just tickets assigned to their station, to avoid a cluttered UI. In addition, tickets can be created by selecting one or more events or alerts, which are then generated in the GridVision portal.
Once the tickets have been resolved, users can opt for either a manual or automatic close setting. On the manual side, users can close tickets with a single click, while on the automatic side, tickets will close on their own once the Active Rules engine recognizes issue resolution.
For more information about the GridVision Automation Platform, please visit the site here.
