By Pete Engler
When determining tools that employees need in order to do their jobs, it’s tempting to add the desk phone to the hit list as “not essential” in this age of BYOD (bring your own device.) The proliferation of cell phones and soft clients, combined with an increasing remote or mobile workforce begs the question whether it makes sense to spend the money on a desk phone. In addition to deciding whether your employee needs a desk phone, there is the additional consideration of the business cost to support (install, maintain and troubleshoot) phones. Yet, for companies of all sizes, the desk phone continues to be a worthy investment and still fills an important need, despite prior naysayers who predicted the ultimate demise of this business staple.