Blog News

The RSPA has done research by speaking with their solution provider members regarding the pandemic and how it is effecting their business.  After extensive exploration they found that successful businesses who are weathering this storm have the following 7 attributes:

By: Gary Audin

Meeting face to face is usually much better than a phone call or audio conference. The use of video conferencing provides a face to face conversation. You learn more with video than audio alone. Video has benefits over audio conferencing

I’ve just completed an interview with our contributor Denis Wilson who shared with us reports on a 600% increase (January 2020 – May 2020) in “cloud hacking” by bad actors targeting Office 365, G-suite and such. I was scared straight!

By: Gary Audin

Have you ever been in an unproductive collaboration session in which one person dominates, another person lacks confidence and doesn’t speak, and others are tuned out? This can happen during a sales call, to a contact center agent,

In a new series, we discuss specific “NOW” and “WOW” tactics to allow MSPs to weather the economic storm. This first installment concerns a conversation we had with Brian Slade on our Tech Tuesday show we co-host at Northwest Digital News with Kevin Hunter.

We are back with The Virus Doctor Ken Dwight to discuss what’s going on with the new normal and his break fix business. He goes on to tell us that things are back to usual, people are starting to venture out, and now needing to set up some remote work stations to go on vacation.

Last week we introduced the National Cristina Foundation to you HERE and taking your (older/unused) hardware assets and doing said stuff to be cleaned, secured, repaired if necessary and redeployed to underserved populations

Tampa-based Vince Gabel is back in the technology saddle after a brief pause. Days before the pandemic hit head-on, Gabel joined a financial services firm in the technology area. Almost from day one he has been busy getting employees to work from

Say what you must but Frank Ohlhorst and the SMB Nation staff have worked remotely for years, so that’s something we’re familiar with (but we’re both bored for some reason). The interesting thing about this podcast was that because of global demand for online conferencing (GotToMeeting, Zoom, etc.)

People often ask if Seattle is expensive. Yes. My reply is yes – it is. The follow-up is often “what does that mean?”  I offer economic babble about Amazon-driven job growth, housing, we’re land-locked between ocean and mountains, etc. Such talk tends to cause glazed eyes if not disinterest.

With the second round of Payroll Protection Program (PPP) underway, we investigated how the program is impacting Managed Services Providers (MSP) domestically in the United State (US). One consistent finding was the MSPs who are really Small and Medium Businesses (SMB)

By Gary Audin

MSP revenue growth can occur by acquiring new customers (not easy) or adding new services to the existing customer base.