Vocalcom today announced ITV, a client using its Omni-channel Customer Service Solution, was awarded “Best Customer Services in Telecom & Media” by United Business Media.
“We selected Vocalcom because they could provide everything we needed in one single package,” said Stephen Morris, ITV head of viewer services. “We were looking for a ‘one-stop-shop,’ a truly unified communications provider who could supply us with a real omni-channel customer management portal that incorporated everything from voice, email, white mail, SMS and socials networks. Vocalcom provided just that and were instrumental in the seamless transition between customer management systems.”
Vocalcom’s contact center software is designed to allow efficient contact center operation and seamless movement between voice, email, chat and mobile care.
