England-based TeamUltra announced today the launch of a six-part webinar series covering the lifecycle of enterprise service management.
According to TeamUltra, the webinars will aim to compensate for an industry lack of qualitative examples and information surrounding the ESM journey, showing webinar viewers real-world case studies
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“ESM is a fast growing sector with more and more companies looking to achieve competitive advantage by improving management and control over how services are delivered to customers and end-users,” TeamUltra Managing Director Mike Beale said. “It requires a new way of thinking, one that embraces the latest proven tools, strategies and technologies. However the path from the initial recognition for the need for change, to implementing Service Management across the Enterprise is paved with misconceptions and pitfalls, and many projects fail to deliver the promised business benefits. This series of webinars will arm executives with the information to make a smoother ESM transformation journey.”
Speakers will include Brian Broadhurst, TeamUltra chief architect, and Steve Morgan, Syniad IT director.
The first webinar occurs Feb. 25, and registration for the series is available here.
