Enterprise Management Associates, an IT and data management research and consulting firm, released today “Wh
at is the Future of IT Service Management?,” a report that found IT service management is needed more than ever as the IT industry becomes increasingly service-centered.
“Research is always an exploration—you never know for sure just what you’ll find. So it was exciting to see how strongly this research data reinforces the value of a more progressive and transformative approach to ITSM technologies, processes, and organizational interactions across all of IT,” vice president of research Dennis Drogseth said.
With almost 50 percent of ITSM organizations set to grow, the research suggests a progressive or reactive track for ITSM teams, with separate profiles and investment platforms.
The full report is available here, and journalists can request a complimentary copy This email address is being protected from spambots. You need JavaScript enabled to view it..
