ClickSoftware Technologies Ltd. announced today it was awarded a position in the Leaders Quadrant of Gartner’s Magic Quadrant for Field Service Management. This is the fourth consecutive year ClickSoftware achieved a Leader position.
"Service organizations must consistently deliver unparalleled service experiences for their customers. This drives the ClickSoftware team to help these organizations make strategic service decisions to 'Master the Moment' when success is judged by their ability to complete the job the first time," said Dr. Moshe BenBassat, ClickSoftware's Founder and CEO. "The future of the world's largest companies will be determined by their ability to differentiate in service. In a world where social media shines a spotlight on the performance of every company, ClickSoftware empowers field workers to become a service company's best brand ambassadors."
In 2014, ClickSoftware continued to expand, with notable improvements including the acquisition of Xora, addition of 55 new enterprise and 15,000 new SMB customers, and release of the first native Salesforce1 AppExchange app, ShiftExpert.
I had a fabulous Christmas, finishing up my final celebration in Poulsbo yesterday. It’s always great to see family and friends at this time of year. I hope you had a wonderful Christmas as well!
